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Ticket Information
Department
Contact Name
Email
Subject
Description
Status
Open
On Hold
Closed
Channel
Phone
Twitter
Email
Facebook
Web
Chat
Forums
InHouse
Forwarded by HP
Resolution
Order Information
Order Number
Computer Specifications
Platform
Desktop
Web Browser Plug-in
Mobile
Operating System
-None-
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
OS X 10.12 Sierra
OS X 10.13 High Sierra
iOS 10.0
iOS 10.1
iOS 10.2
iOS 10.3
iOS 11.0
iOS 11.1
iOS 11.2
Windows 7 32-bit or 64-Bit
Windows 8 32-bit or 64-Bit
Windows 8.1 32-bit or 64-Bit
Windows 10 32-bit or 64-Bit
Processor and Ram
Network
-None-
Home
Office
Third-party Security Programs
Browser Version
Type of Connection
-None-
ADSL
Cable modem
Dial-up
DSL
FiOs
Satellite
Wi-fi
Wireless
Attachments and verification
Priority
-None-
High
Medium
Low
Due Date
Word Verification
Attachment(s)
(Up to 20 MB)