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Ticket Information
Department
Contact Name
Email
Subject
Description
Status
Open
On Hold
Closed
Resolution
Order Information
Order Number
Computer Specifications
Platform
Desktop
Web Browser Plug-in
Mobile
Operating System
-None-
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
OS X 10.12 Sierra
OS X 10.13 High Sierra
iOS 10.0
iOS 10.1
iOS 10.2
iOS 10.3
iOS 11.0
iOS 11.1
iOS 11.2
Windows 7 32-bit or 64-Bit
Windows 8 32-bit or 64-Bit
Windows 8.1 32-bit or 64-Bit
Windows 10 32-bit or 64-Bit
Processor and Ram
Network
-None-
Home
Office
Third-party Security Programs
Browser Version
Type of Connection
-None-
ADSL
Cable modem
Dial-up
DSL
FiOs
Satellite
Wi-fi
Wireless
Attachments and verification
Priority
-None-
High
Medium
Low
Due Date
Word Verification
Attachment(s)
(Up to 20 MB)